Panaji, May 28 (UNI) The Directorate General of Civil Aviation (DGCA) on Saturday imposed a fine of Rs 5 lakh on IndiGo Airline for not allowing onboard a boy with special needs.
The regulator for civil aviation said “it has been observed that the handling of the special child by the Indigo ground staff was deficient and ended up exacerbating the situation”.
“A more compassionate handling would have smoothened the nerves, calmed the child and would have obviated the need for the extreme step resulting in denied boarding to the passengers,” it said.
“Special situations deserve extraordinary responses but the Airline staff failed to rise up to the occasion and in the process committed lapses in adherence to the letter and spirit of the Civil Aviation Requirements (Regulations),” it said.
The DGCA had earlier issued a show cause notice to the airline. The special child with reduced mobility, along with the other family members, was denied boarding at Ranchi Airport on May 7, 2022.